Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 to 15 working days.

Issuance of Refunds

1. The processing time of your refund depends on the type of refund and the payment method you used.

2. The refund period/process starts when Win Store has processed your refund according to your refund type.

3. The refund amount covers your returned product's item price and shipping fee.

Refund Types

Win Store will process your refund according to the following refund types:

1. Refund from returns - Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.

2. Refunds from canceled orders - Refund is automatically triggered once cancelation is successfully processed.

3. Refunds from failed deliveries - The refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address.


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