Win Store Co., Ltd. (“Win Store”, “we”, “us”) is committed to delivering your orders safely and efficiently.
📦 Order Processing
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Orders are processed after payment confirmation (except Cash on Delivery).
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All orders are subject to stock availability.
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If any item is unavailable, we will contact you to arrange a replacement, waiting period, or refund.
🚚 Shipping & Delivery
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Shipping costs are calculated at checkout or confirmed by our team.
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Orders are usually dispatched within 1–2 business days after payment.
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Estimated delivery time within Myanmar is 2–7 business days, depending on location and courier service.
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Delivery times may vary due to weather, holidays, or courier delays.
📍 Delivery Address Changes
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Delivery address changes are allowed before dispatch only.
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Once an order is dispatched, address changes are not guaranteed.
📦 Tracking
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Once dispatched, a tracking number will be shared (if available) to monitor shipment progress.
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Tracking updates are provided by the courier service.
❗ Damaged or Lost Parcels
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If your parcel arrives damaged, please notify us within 24 hours of delivery.
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If a parcel is lost or damaged in transit, we will arrange a replacement or refund after courier investigation.
❌ Cancellations
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Orders can be cancelled before dispatch.
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If already dispatched, please refer to our Returns & Refunds Policy.
📞 Customer Support
For shipping-related inquiries, please contact:
📧 support@winstores.com